Well-known actress Elizabeth Hurley spoke out with a quite strong opinion for British Airways in the wake of being left stuck inside of an airport for well over 20 hours in the wake of a flight delay.
The British entertainer, aged 57, took her rampage to Twitter as a means to vent her anger about the total lack of communication from the airline. She had been attempting to make her way from Antigua, but ended up stuck there this past Monday.
“Stranded at Antigua airport with no food or water, taxis or hotels offered yet. Plane delayed 20 hours,” Hurley stated to her following of over 600,000 followers.
@British_Airways Stranded at Antigua airport with no food or water, taxis or hotels offered yet. Plane delayed 20 hours.
— Elizabeth Hurley (@ElizabethHurley) December 20, 2022
“Still stranded- no food, water or hotel. Pretty dodgy service,” she expressed in an update that went out roughly an hour later.
“Still nothing from [British Airways],” exclaimed the star known for her role in “Austin Powers” in yet another update. “Extraordinary service! Finally, managed to find a taxi ourselves to escape airport after more than 12 hours with no food or water #avoidflying.”
In a response from British Airways given to the actress, they stated, “We’re experiencing delays to some of our flights due to a technical issue with our flight planning. We’re sorry for the disruption to your journey, we’re urgently investigating this so that you travel as soon as possible.”
At the point, a rep from the airline issued an invitation to Hurley to speak to them in DMs so they could look into and handle her situation directly.
The response only ended up sparking additional hate from a number of Tiwtter users that claimed that the actress was just getting special treatment due to her status as a celebrity that was complaining publicly.
“You left my 21 year old daughter stranded in Madrid airport on a Saturday night back in August, did nothing for her and haven’t responded to her compensation claim, yet when someone with some clout kicks off you can’t respond quick enough,” exclaimed on user.
“Love the way British airways reply immediately when someone famous posts about a delay, yet when it happens to a non celeb it takes 80 hours to respond. British airways congrats. You know you can automate replies so you could at least seem sincere,” chimed in another person seemingly agreeing.
The airline then issued an update in regard to the flight delays from Tuesday.
“Our teams have now resolved a temporary issue that affected some of our long-haul flight planning systems overnight, which resulted in delays to our schedule,” the airline stated in a release issued to Fox Business.
They also put out a public apology for the “disruption caused to our customers’ travel plans.”
